Frequently asked
Lead times, freight, warranty and the rest.
If you have a question that isn't here, send it along — we'll usually have an answer within a business day.
- What is your minimum project size?
- We do not have a hard MOQ, but our economics start to make sense for projects above roughly $8,000 in fabricated goods. For smaller jobs we can often route through a partner workroom and supervise installation.
- What is your typical lead time?
- For hospitality guestroom programs, 8–12 weeks from signed PO to install. Cubicle curtain programs from our 64-color in-stock palette ship in 4–6 weeks. Larger custom programs (ballrooms, 200+ key properties) typically run 12–16 weeks.
- Do you accept COM / COL?
- Yes. We accept Customer's Own Material (COM) and Customer's Own Leather (COL). Please ship with mill registration and yardage verification. We require an additional 8% over our quoted yardage for waste and direction matching.
- What states do you service?
- Our install crew works actively in South Carolina, North Carolina, Georgia, Tennessee, Florida and Virginia. We can ship fabricated goods nationwide and supervise third-party installers when needed.
- Do you handle motorization?
- Yes. We fabricate and install with Lutron Sivoia QS, Somfy Sonesse and QMotion. We coordinate low-voltage rough-in with your EC, hub configuration and ongoing programming for divisible-room scenarios.
- Are your fabrics fire-rated?
- All commercial drapery and cubicle curtain fabrics are inherent FR rated to NFPA 701 small-scale, with mill test certificates packaged in every delivery. We do not use chemical FR retreatment.
- What is your warranty?
- Five years on workmanship — stitching, hardware installation, finishing. Mill warranties on fabric performance pass through to the client. If a seam fails in normal use, we return to site and repair at no charge.
- How are payments structured?
- 40% deposit on signed PO, 50% on substantial completion of fabrication, 10% on installation and punch-list sign-off. Net-30 invoicing for established accounts after the first project.
- Do you carry brand-standard specs?
- Yes — current spec books for Marriott, Hilton, IHG, Hyatt and Choice. We package the brand documentation with every guestroom delivery so brand audits go smoothly.
- What about freight?
- Freight is line-itemed on every quote. Most Southeast installations ship on our own box truck (no freight charge). For long-haul or out-of-region shipments we use blanket-wrapped white-glove carriers.
- Can you work overnight or after-hours?
- Yes. For hotel renovations in occupied properties, we routinely install 11 p.m.–6 a.m. There is a 12% premium for overnight crews and weekend installs run at time-and-a-half labor.
- Do you provide CAD shop drawings?
- Yes — every fabrication order ships with CAD shop drawings signed off by the client or designer before cutting. No surprises in the box.
- What happens if dimensions are wrong on a re-make?
- If our crew measured the site, we cover the re-make at our cost. If the dimensions were provided to us, we issue a re-make at fabric cost only and prioritize the fabrication.
- Do you offer samples for designer libraries?
- Yes. We maintain memo programs with all of our mill partners and turn around samples in 5 business days. There is no charge for memo samples on active projects.
- Are you insured and bonded?
- Yes — $2M general liability, workers' comp on all install crews, bonded for jobs over $50k. Certificates of insurance are issued within 24 hours of request.